Site Policies

Our Privacy Policy

The information that we gather from you when you place an order on our website is used only to improve the service that we can offer you. We are committed to using the information in the following ways:

• To process your order as effectively as possible.
• To make your shopping experience with us in the future as quick and simple as possible.
• To inform you of Joules offers that we think may be of interest to you.

We comply to the 1998 UK Data Protection Act and keep your information safe using the latest technology.

Customer service

At Joules we are constantly striving to provide the best possible service to our customers. If you have any queries about your order or about our products, if you would like to comment on our website, or if you would like to make a complaint, please do not hesitate to contact our customer services team:

Click here to send an instant comment.

By phone: 0845 6066871

By post: Joules Clothing, Apex 14, 27/28 Causeway Rd, Earlstrees Ind. Est., Corby, NN17 4DU

In the case of a complaint we will endeavour to reply to you within three working days, informing you of our intended action.

Cookies

The on-line shopping function of the site uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

Security

The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

Legal statement

We take every care to ensure that the descriptions and specifications are correct at any given time. Colour reproduction is as accurate as the photographic and production process will allow. All offers are subject to availability.

We are Joules Ltd. Our registered office is Joules Building, 16 The Point, Rockingham Road, Market Harborough, Leicestershire, LE16 7QU.

We are registered in England. Our company number is 2934327. Our registered VAT number is GB 638 4200 49.