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How to order on this site

Making a purchase with Joules on-line could not be easier………

How to pay & Security

By card: We accept the following cards:

The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

Please Note: Once you have confirmed your order, payment will be taken from your bank account on the same day. This applies for pre-ordered purchases too. If you would like to pre-order an item but pay for it when it is ready for despatch then please call our Customer Services Team on 0845 6066871. Please don't forget to tell your Joules operative that you require pay-on-despatch at the start of your call. For our pay-on-despatch service, we request that orders are placed in full when you call. Thank you.

Sale returns policy

If you would like a refund or exchange please return your goods within 14 days of receiving them.

EASY RETURNS:

How do I return my order?

1. If you shopped through our catalogue or website, just fi ll in the form on the back of your invoice and put it in your parcel.
2. If you bought it in a Joules shop, or from a Joules unit at ashow, please put your receipt in with your parcel.
3. We regret that mail order and internet purchases cannot be returned to any Joules shops. Please accept our apologies and contact customer services for details of our return address.
4. Then just nip down to the Post Offi ce with your parcel and pop it into the next post.
5. Please make sure that you get a ‘proof of posting’ certifi cate from your Post Offi ce. This will cover you if the goods are lost in the post.
6. We do not cover the cost of returns. To do this, we would have to increase the price of our products, which we would really rather not do.

What if I bought my Joules product from a non-Joules shop?

If you bought your Joules product from a non-Joules shop, ie a shop that sells our products but which is not exclusively Joules, please take your purchase back to the shop and they will happily arrange your exchange or refund. Please note that their terms and conditions for returns may be different to ours.

Faulty goods:

In the rare and unfortunate event of your Joules product being faulty, please accept our apologies, and contact Customer Services for assistance.

If you have any queries or comments about your order, or about our products, please do not hesitate to contact our customer services team:

Telephone: 0845 6066871

Email: service@joulesclothing.co.uk

Post: Joules Clothing, PO BOX 7128, Corby, NN17 9AQ

Changing an order:

If you wish to amend any details to your online order, or make a cancellation once it has been confirmed, please call customer services on 0845 6066871.

Offline Ordering

For telephone orders please call us on 0845 6066871

Lines are open: 24 hours a day, 7 days a week.

Please have your payment details ready along with the garment name, size and colour required.

To order by post or fax, simply

click here to download our order form (Acrobat Reader Required)

Please ensure that you include your name, address and method of payment.

Post: Send the form, along with a cheque, postal order or card details to the address supplied on the form.

Fax: Fax the form, including your card details to: 44 (0)1536 274329
By cheque: Any cheques should be made payable to ‘Joules’. Please write your name, address and cheque guarantee card number on the reverse of the cheque.

By postal order: Any postal orders should be made payable to ‘Joules’.

Please do not send cash.

We do not currently accept Eurocheques

Viewing Help

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