OUR GUARANTEE:

If, for any reason, you would like to return your Joules order, you can send it back to us with a valid receipt within 3 months of purchase for a full refund or
exchange. No problem whatsoever. Please see our returns information.

When you shop with Joules, we’ll collect information about you as follows:

Join Joules by registering and we’ll ask for bits and bobs like your name, e-mail address, delivery address, contact details and, if you order, your credit
card details. We keep this information so we know you’re a Joules registered customer and so we can deal with your orders quickly and easily.
We also keep a note of your Joules buys; so we can make sure you receive Joules offers that are most suited to you. The added bonus is that we can deal
with any order queries or issues more quickly and efficiently. So we can stick to Joules super high levels of customer service, and get new
staff in the Joules groove, we record, and may play back, incoming calls for our own training programs.

Joules may only share your data with:
Agents (including credit reference agencies, credit card clearing agencies, fraud prevention and detection agencies) used to process your orders or those
who help us to provide services to you. Only information needed to perform their job is given.
Another company, in the unlikely event that Joules’ business assets are ever sold to or purchased by another company (our data records are part of our business).
External Research Companies whom may contact you directly for your opinions on our products and services. Only information needed to perform their
job is given.

Customer service

At Joules we are constantly striving to provide the best possible service to our customers. If you have any queries about your order or about our products, if you would like to comment on our website, or if you would like to make a complaint, please do not hesitate to contact our customer services team: serviceusa@joulesclothing.co.uk

Cookies

The on-line shopping function of the site uses cookies to speed up the ordering process. These are small text files, which are sent to your computer and enable our website to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.

Security

The Joules online store uses the very latest encryption technology (SSL) to ensure that your transactions with us are private and protected as they travel across the Internet. When you proceed to make your purchase, your browser makes a connection to the secure section of our website. Your browser will show a padlock in the bottom right corner to indicate that it has made a secure connection and depending on your browser a window may pop-up to notify you that you are entering this safe area.

Legal statement

We take every care to ensure that the descriptions and specifications are correct at any given time. Colour reproduction is as accurate as the photographic and production process will allow. All offers are subject to availability.

We are Joules Ltd. Our registered office is Rectory Farm Lodge, East Farndon Road, Marston Trussell, Market Harborough, Leicestershire.

We are registered in England. Our company number is 2934327. Our registered VAT number is GB 638 4200 49.